At the time a large shipping container company approached West X Business Solutions for help with challenges related to the print environment in their Vancouver location, their staff was managing over 20 multi-vendor print devices including HP, Lexmark, and Xerox.
Department heads were responsible for managing printing devices in their respective business units, and the lack of a standard system for ordering supplies, placing service calls, etc., was becoming costly and time consuming. Staff was spending valuable time managing printers instead of focusing on their core roles, and downtime was increasing due to frequent breakdowns. Support calls to the IT Help Desk were mounting up, placing extra work on their already stretched-thin IT staff. Furthermore, senior management had no visibility into printing usage and costs, making it difficult to manage budgets.
The management team knew they needed to reign in on print costs and outsource the management of their print devices.