Our client Kekinow Native Housing Society is a community housing organization in Metro Vancouver with a distributed operations team and a portfolio of multi-unit rental homes. Their staff manage day to day tenant support, unit upkeep, and housing intake while maintaining clear records for compliance, planning, and service delivery. As demand increased and processes became harder to manage through paper and ad hoc tracking, they needed a modern system that made tenant requests easier to submit, easier to track, and easier to operate internally.
Core housing workflows were still paper-based and heavily manual. This increased operational risk, slowed response times, and made it difficult to maintain consistent records across tenants and units.
West X delivered a tenant management digitization solution built on Microsoft 365 and the Power Platform, centered on three purpose-built applications. The design goal was straightforward: reduce paper, standardize what gets captured, make status visible, and create a single operational system staff can run day-to-day.
Kekinow Native Housing Society moved from paper driven processes to a structured digital system that is easier to operate and easier to govern. Staff gained consistent tools to capture inspections and manage tenant submissions without rework or duplicate entry. Requests became centralized and trackable end to end. Leadership gained clearer operational visibility to support planning and improved service delivery.
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