Our client Crown Packaging is a large, high-volume corrugated packaging manufacturer operating a major warehouse and production environment in Western Canada. They serve a broad customer base and rely on predictable inbound logistics to keep production moving, avoid dock congestion, and prevent yard and warehouse bottlenecks.
In this environment, inbound truck and rail deliveries are operational dependencies. Scheduling needs to be structured, consistent, and fast because small delays can create dock conflicts, missed windows, and downstream production impacts.
Carrier scheduling was a manual, high-friction process that relied on phone calls, emails, and spreadsheets to coordinate delivery appointments. Vendors had no structured way to request timeslots, so submissions arrived inconsistently and often lacked required details. The internal scheduling team then had to validate information, interpret special rules, and manually negotiate times back and forth with carriers.
West X delivered an end to end Power Platform solution that separated external vendor intake from internal scheduling control, while centralizing scheduling data and status in Dataverse.
Crown Packaging replaced a scheduling process that depended on manual follow-ups and spreadsheet distribution with a structured booking workflow that is faster, more consistent, and easier to manage. Vendors now submit requests through a single portal experience. The scheduling team manages confirmations in one internal app with clear status control. Notifications happen automatically instead of requiring repeated emails and calls. Leadership gained reliable visibility into confirmed vs pending deliveries and improved oversight through centralized data and reporting.
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