Our client is a public school district in British Columbia supporting a large, distributed workforce across schools, departments, and operational teams. The district serves approximately 6,500–7,000 students, operates ~17 schools, and employs roughly ~900+ staff. They rely heavily on Microsoft 365 for communication and collaboration, while still maintaining significant use of traditional file servers and other distributed platforms such as Scholantis and PowerSchool. This created a fragmented employee experience across systems and made it difficult to standardize how information is stored, shared, and governed.
As usage grew over time, the Microsoft 365 environment expanded without a consistent governance model. The district needed a practical assessment that established a clear baseline and produced an executable roadmap especially before investing further in a modern intranet and SharePoint architecture.
The existing intranet experience had become a barrier to effective internal communication and staff self-service. Content was spread across multiple areas, navigation was inconsistent, and ownership was unclear. Staff often had to hunt for information across different pages, documents, and links, and it wasn’t always clear what was current.
District news and operational updates were especially difficult. Publishing depended on a small set of people, which created delays and bottlenecks. Because the platform wasn’t easy to update and content wasn’t consistently structured, adoption suffered. Staff defaulted to email, bookmarks, or asking colleagues rather than trusting the intranet as the source of truth.
West X designed and delivered a SharePoint Online intranet that replaced the legacy platform with a structured, modern portal optimized for communications, navigation, and staff self service. The approach prioritized usability, consistency, and long-term maintainability.
The district moved from a legacy intranet platform and a fragmented information landscape into a modern SharePoint Online portal that staff can rely on daily. The new intranet consolidated the resources staff need most into one consistent destination, improved the speed and reliability of internal communications, and reduced time lost searching for information or confirming what is current. Just as importantly, the intranet was built with a sustainable structure and publishing model so it can scale over time without degrading back into an inconsistent set of pages.
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