At West X, we focus on more than just delivering exceptional business solutions.
Depending on your service agreement, please use the appropriate number below for both service and supplies.
If you’re unsure which service plan you’re on, please contact us via the form below and we will point you in the right direction.
Important: When calling for service or supplies, you will need to have your device serial number available in order to proceed.
If toner is no longer being delivered automatically, it is typically due to an incorrect “on hand balance” in the Xerox system.
To resolve this:
If something is missing or you require supplies urgently:
Xerox offers a comprehensive program for recycling and remanufacturing used supply items.
Through the Xerox Cartridge Collection Program, customers return more than 2.5 million cartridges and toner containers annually, helping reduce environmental impact and support sustainable manufacturing.
To return your used Xerox supply items, please follow the instructions outlined on the Xerox Cartridge Collection Program page.
You can also review the Xerox Take Back List to confirm which supply items are eligible for remanufacturing.
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