If you think customer support simply needs to consist of a 1-800 number, you may need to re-think your strategy. Today's businesses dedicate a tremendous amount of time, money, and resources to promote themselves; however, giving little attention to customer support is one of the fastest ways to create a negative impression of your business. In order to deliver customer support that gives your customers the help they...
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Copier Upgrade For all their brilliance, copiers, printers, scanners and fax machines do “age out” of the business workflow system. Time and technology move at a faster pace than some older devices can handle. The result could be compromised productivity, information security and user access. How to Know When It's Time Take into account these factors: Efficiency - Older devices mean older components, ones that are at higher...
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Security Measures for SMBs Open your paper on almost any day and you’ll read about the latest data breach. It’s obvious why hackers would target banks or insurance companies, but the fact is almost every business has information that would be of value to thieves. If you have payment information, employee records, or customer information on your network, you are potentially at risk of a breach. The threat...
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Environmentally-Friendly Printing with Managed Print Services Depending on the type of business you own, the process of going green may require a number of complex strategies, or just a few simple changes. Regardless of the scope, there is one area of business which many organizations fail to consider in their quest to become more eco-friendly: their print environment. Left unmanaged, waste, energy usage and print costs...
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